At EMARLUX, your satisfaction is our top priority. Please read this policy carefully before placing your order.

1. Damaged or Defective Products

If your order arrives damaged, incomplete, or with manufacturing defects, contact us within 7 calendar days of delivery. We will send a replacement or issue a full

You must provide proof (photos or videos) of the damage or defect.

Email us at emarluxshopy@gmail.com or send a WhatsApp message to +52 961 236 7138.

2. Change of Mind or Wrong Size/Color

For logistical reasons, we do not offer refunds or exchanges if the request is based solely on a change of mind or an incorrect selection of size/color. Please review product details, sizes, and colors carefully before placing your order.

3. Undelivered or Excessively Delayed Orders

If your order is not delivered within 45 calendar days from the shipping date, you may request a full refund.

Ensure your shipping address is complete and correct.

We are not responsible for delays caused by customs, local postal services, or events beyond our control.

4. Order Cancellations

You may request to cancel your order within the first 12 hours after purchase. After that period, the order is processed and cannot be canceled.

Questions?

Contact us at emarluxshopy@gmail.com or via Whats

App at +52 961 236 7138.