Frequently Asked Questions (FAQ)

1. Do you ship internationally?
Yes! We offer free international shipping on all orders, with no minimum purchase required.

2. How long does shipping take?
Our average delivery time is 5 to 7 business days. However, some items may take up to 12 business days depending on your location and the product.

3. Will I receive a tracking number?
Absolutely. Once your order is processed and shipped, you’ll receive a tracking number via email so you can follow your package in real time.

4. My order includes multiple items. Will they arrive together?
Not always. To ensure the fastest delivery, items may be shipped separately from different partner warehouses.

5. Do you accept returns?
Yes, but only under specific conditions. Returns are accepted for defective or damaged items, which are eligible for free return shipping. For all other reasons, return shipping costs are the customer's responsibility. Please read our Return Policy for full details.

6. How can I contact you if I have a problem?
We're happy to help! You can reach us at:
📧 emarluxshopy@gmail.com
📱 WhatsApp: +52 961 236 7138

7. Do you offer customer support in English and Spanish?
Yes, our team is bilingual and can assist you in both English and Spanish.

8. Is my payment information secure?
Yes. Our store is powered by Shopify, one of the most secure e-commerce platforms. All transactions are encrypted and protected.

9. Where is Emarlux based?
Emarlux operates from Mexico, but we serve customers worldwide through reliable international partners.

10. Do you have a mobile app?
Not yet — but it's coming soon! We're working on the official Emarlux.com app to enhance your shopping experience. Stay tuned!